Our Return & Exchange Policy is as follows:
- Please follow the return procedure below in order to have a return approved.
- Goods must be unwashed, unworn and unused merchandise may be returned within 10 days after purchase for an exchange or credit.
- The merchandise may not be damaged, scratched, dirty or even slightly used as it will not be accepted as re-saleable. It must include the original packaging material and tags.
- We do not do refunds for products requested in by the customer. We are unable to guarantee when stock will be shipped. We’re at the mercy of the supplier here.
- It is up to the store to make sure the correct product is being sent. Get Stoked is not liable for the incorrect product being sent.
- Only time Get Stoked will be liable if the wrong item item on the invoice was sent and order was placed by the store. Example; Invoice stipulates Cassette and we send a Rim.
- Those being out of stock items or stock not in stock. We will only refund shipping charges if we sent the wrong item or the item sent was defective.
- You must ensure the item sent back is placed in a secure box.
- You will be liable for all shipping cost. Dealer to confirm if they need collection or using their own shipping method.
- If you are making an exchange or a return after 10 days you will be charged for shipping and a reshelving fee of 10% of the product value. Please email [email protected] & [email protected]; so we know what to expect. Include in package, the completed GS-Return-Order-Form.
- Credits will only be passed once goods are received and inspected.
PLEASE NOTE THE SYSTEM WILL ONLY ALLOW RETURNS WITHIN 10 DAYS OF PURCHASE ORDER.